Frequently Asked Questions
Everything you need to know about your Playboy fashion experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, intimate apparel and swimwear must have the original sanitary liner intact.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our charts, as fit may vary between slim-fit and oversized collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your products authentic?
Yes, all items sold on our official store are 100% authentic Playboy merchandise, featuring our iconic Rabbit Head logo and high-quality craftsmanship.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You may cancel or modify your order within 60 minutes of placement by contacting our customer support team.